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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

by Leonardo Inghilleri,Micah Solomon,Horst Schulze

ISBN 13: 9780814415382

Format: Hardcover (192 pages)
Publisher: AMACOM
Published: 16 May 2010

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The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets

by Micah Solomon,Herve Humler

ISBN 13: 9781590794890

Format: Paperback (192 pages)
Publisher: Select Books Inc (US)
Published: 09 Apr 2019

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Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience

by Micah Solomon

ISBN 13: 9781400214952

Format: Paperback (240 pages)
Publisher: AMACOM
Published: 29 Apr 2021

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Can Your Customer Service Do This?: Create an Anticipatory Customer Experience That Builds Loyalty Forever

by Micah Solomon

ISBN 13: 9781264825516

Format: Hardcover (240 pages)
Publisher: McGraw-Hill Companies
Published: 09 Oct 2023

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